Alle Informationen rund um die Kostenaufstellung

Auf dieser Seite haben wir alle Informationen für Sie gesammelt, die Sie beim Ausfüllen der Kostenaufstellungen inklusive Hausnebenkostenaufstellung und Abnehmer-Nutzerliste unterstützen. Wir erweitern diese Inhalte laufend für Sie.

 

Sie haben Fragen oder Wünsche, die über die Inhalte in dieser Hilfe hinausgehen? 

Unsere geschulten MitarbeiterInnen sind Ihnen gerne behilflich. Sie erreichen uns telefonisch unter +43 50 623 0 (anschließend wählen Sie die 5) oder per E-Mail unter kundenportal@techem.at.  

Step 1: Tenant list

Step 1: Tenant list

  • Welcome to Techem's digital cost transmission.
    The first step is to log in to kundenportal.techem.at with your access data.
    You will see the initial page and thus the property management of your properties. After logging in, Digital cost transmission is available under the following link:

    https://kundenportal.techem.at/web/guest/kostenaufstellung#/ .

    You will be taken to our new dashboard.
     

     

    If you do not have electronic transmission of user data records (data exchange) with Techem, start by checking and releasing the user list for the respective system before you start cost transmission. You will find this in the menu at the top left (1). Then click on User list (2).

    Checking, adjusting or confirming the user list for each installation is mandatory, even if you have not made any changes, otherwise you will not be able to transmit any costs.

    If you have an electronic transmission of the user data records (data exchange) with Techem for your systems, you can only start with the cost transmission after the data records have been transmitted and imported by Techem (approx. 3-5 working days later). You will be shown in the digital cost transmission for the respective systems that the user data records have been imported by Techem and the system can be selected for cost transmission from this point in time.
     

  • You can create a new user list or start checking the users via the Create button (3) If you select a new user check for an installation, you will be guided through our step-by-step wizard. For the user list, this comprises a total of four steps. Only after checking and confirming all five steps of the user list can you submit the costs for your selected installation digitally.

     

     

    If you select a new user check for an installation, you will be guided through our step-by-step wizard. For the tenant list, this comprises a total of five steps. You can only submit the costs for your selected system digitally once you have checked and confirmed all five steps of the tenant list.

  • First select an area. If you have not defined any areas in the customer portal, select the "All" area (4), which contains all your properties. If you have a large number of installations, it may take a few seconds to load until your properties are displayed as shown in the screenshot on the right.

     

    You will also see if a property does not require tenants or costs to be submitted. If this is not the case, select your desired property using the "Select" button. You can also use the search bar if your properties have already been loaded.

    You then also see your data exchange properties. Your property will be activated for the user list as soon as the data exchange has taken place. In order to begin transmitting costs, Techem requires the L:M file from your software in advance, which you can send to datentausch@techem.at​​​​​​​. You can see which of your properties have a data exchange with Techem if you remove the filter from “Only open”:

  • Please take a close look at your billing period and the address data for your property. If all the details are correct, click on "Confirm & Next" (5). If you wish to make any changes, please leave a comment.

     

     

  • Overview and check of users. You will now be shown a list of all users in the system. Check this and use the "Change user" button to make changes if necessary. You also have the option of entering advance payments (amounts on account). Once you have checked all the entries and are satisfied, please confirm by clicking on "Confirm & Next" (6) at the bottom.

     

  • You have made all the entries for the users of the selected system. You can leave a comment on the completion page. To send your data to Techem, use the "Finalize & Submit" button. Then start entering the costs. Select "Cost breakdown" in the menu or click on the following link.

     

  • Once your tenant list has been submitted, it can no longer be edited by you.

    If you wish to make changes at a later date, please submit a change request to Techem.
     

Step 2: Cost report

Step 2: Cost report

  • Start by submitting the costs. Select the "Create" button in the top navigation and follow the process, similar to the user list. You will see four basic steps (A-D) and then seven detailed steps (1-7) for cost transmission.

     

  • Select your areas and wait until the systems are loaded. You will immediately see which systems already have a user list.

  • Check the billing and supply period and all data entered so far. If necessary, you can leave a change comment. If everything is correct or after you have made comments, click on "Confirm" to continue.

  • Check the billing type and the recharging modalities of the rental and maintenance rates.
    After these steps, all the basic information has been entered. You can navigate flexibly between the steps by clicking on A, B, C or D. Please note that it is no longer possible to change the property. If necessary, start a new cost transmission.
    Finally, you confirm your entries and start the actual cost transmission, which you are familiar with from the paper form. The transmission is divided into seven steps. If you do not have any cold water costs, for example, you can skip one step and leave the section blank.

     

  • The individual blocks have been divided into seven steps. If you do not need a step, e.g. because you do not have any cold water costs, you can skip this step by clicking "Confirm & Next" and leave your entries in this step blank.

     

     

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    • Enter your energy costs in this area. If available, the system automatically loads data on the fuel type - such as LPG (1).
    • If the displayed energy type is not correct, you can remove it using the (x) symbol (2).
    • For storable fuels, enter the initial stock, deliveries and remaining stock. If there were deliveries during the year, add them using the "Add delivery" button (3).
    • You can add additional energy types via "Add energy type" (4).

     

     

    • Select your fuel in the window that pops up (5). You can also see whether the fuel is classified as storable or not. All available fuels are listed in the menu. If your fuel is not listed, please let us know in the comments section.

     

     

    • You can also use the slider (6) to specify additional energy costs and the (+) symbol to define additional cost types (7), such as energy charges. Enter the corresponding description/company and the invoice date.
    • Under "Electricity for heating system" (8), you can enter either an exact amount or a percentage value. The corresponding calculation is based on your previous entries and can be carried out via (9).
    • Complete this section by entering the necessary legal information (10) and additional information on the fuel mix (11). Then confirm all entries with "Confirm & Next" (12).

     

    • Costs relating to both heating and hot water are entered under "Heating and hot water" (1). You can add further items at any time via "Add costs" (2).
    • Enter specific costs for heating or hot water only in the respective fields (3) (4).
    • Once all the details have been entered, navigate to the next section via "Confirm & Next" (5). 

     

     

    • Enter your energy costs for cooling (1) in the first block. Add new cost lines using the "Add costs" button.
    • In the second block, enter the other costs for cooling (2). Use the drop-down menu (3) for predefined values. Does none fit? Select "Other costs" and enter details under "Description / Company".
    • Finish with "Confirm & Next" (4).

     

    • Here you can specify cold water/sewer costs (1) as amounts (2) or via "Price per unit/m³". You can change the input mode using the slider (3).
    • The same applies to the "Cold water for hot water" block (4).
    • Continue with "Confirm & Next".

     

    • Data from Techem is automatically loaded here. However, you can adjust or add hot water calculations.
    • For fixed values, leave comments for changes. If hot water costs are included in the operating costs, you will receive a notification.
    • Continue with "Confirm & Next".

     

    • Adjust the basic cost regulation here. Please note: According to HeizKG NEU, 30/70 is specified as the standard for the distribution key.
    • If the data is implausible or illegal, you will receive a warning (1).
    • Click on "Confirm & Next" to proceed to the next step.

     

    • House running costs are recorded and allocated here. Use "Add house running costs" to create new data records and define the allocation type (1).
    • The user data is loaded automatically. Enter additional information under "Description/Company".
    • For lump sums, make sure that individual user amounts in total (3) match the total amount (2).
    • After confirming with "Confirm & Next", you will be taken to the final overview and transmission to Techem. Please complete your contact details, add a comment if required and finish by clicking "Complete & Submit". Confirm the process in the pop-up.

     

  • Please enter your contact details, enter a comment if required and then click on "Finalize & submit". Confirm again in the pop-up.

     

     

General information on cost reporting

General information on cost reporting

  • The cost report is a list of the utility costs incurred for a property or unit.


    The cost report must include all supply costs due to the various suppliers during the billing period. 
     

  • If you have an electronic transmission of the user data records with Techem for your systems, you can only start with the cost transmission after the data records have been transmitted and imported by Techem (approx. 3-5 working days later).


    You will be shown in the digital cost transmission for the respective systems that the user data records have been imported by Techem and the system can be selected for cost transmission from this point on.
     

     

  • HeizKG is an abbreviation for the Heating and Cooling Cost Accounting Act, the current version of which can be found here: https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=10007277.

     

  • The bill must include all supply costs due to the supplier in the billing period (see below).

    The total of all cost items entered under points 1 to 4 must be listed under the total amount item.

    If the supply costs that have fallen due are mainly attributable to a different billing period, you may make an accrual. In the case of energy sources with stockpiling (e.g. oil or biomass), an accrual must always be made.
     

  • The HeizKG is mandatory for the allocation of supply costs in buildings and economic units with at least four objects of use that are supplied with heating, hot water or cooling by a common supply system and are equipped or are to be equipped with devices for determining the consumption shares. 

     

    If a common supply system provides heat for both heating and hot water, the supplier shall separate the supply costs for heating and hot water according to the heat consumption for heating on the one hand and for hot water on the other. This separation must be carried out according to the results of the measurement of the respective heat consumption using state-of-the-art equipment. 

     

    If this measurement is not possible for technical reasons, the following alternatives are available:

    • (Computational) determination using a method that corresponds to the state of the art or
    • Allocation of the shares of supply costs for heating and hot water in the ratio of 70 % for heating and 30 % for hot water (this ratio can be changed for subsequent billing periods by unanimous agreement with all customers in the range of at least 50 % and at most 70 % for heating).

     

    The energy costs for heating and hot water are divided 65% according to the consumption shares and 35% according to the usable floor space supplied. This rate can also be changed for subsequent billing periods by unanimous agreement within the range of at least 55% to a maximum of 85% according to consumption shares. 


    The other operating costs, the remaining energy cost components and a price component (e.g. basic and metered price) for heating, hot water and cooling that is not billed by the supplier on the basis of consumption in the case of heat supplies (e.g. district heating) must be allocated according to the usable floor space of the properties supplied. 


    The usable floor space that can be supplied includes all rooms within the supplied usage objects (apartment/business) in square meters. Excluded from this are open loggias, terraces and balconies as well as parking spaces for motor vehicles, provided these are not supplied with heating or cooling by a common supply system. 


    A written statement of the total supply costs allocated to a billing period must be prepared no later than six months after the end of the billing period. We kindly ask you to return the cost statement (as well as the customer user list) to us in full and in good time.
     

     

  • In accordance with § 18 Para. 1 Z 1a of the Heating Act, the actual prices of the energy sources applicable up to the reference date of the meter reading, or the prices actually paid in the case of energy sources with stockpiling, must be stated on the billing overview (cost report).


    If an actual price is entered under the item "Information required by law", this will also be printed on the invoice. If this information is omitted, we determine the price to be indicated as follows: Energy costs / fuel quantity = actual price of the energy source. If you enclose a fuel mix supplement with the statement in accordance with § 18 Para. 1 No. 1b of the Heating Act, please check "YES" accordingly. We will then print a reference to your supplement on the report.


    Please note that Techem does not carry out an objective review of the allocability of the individual cost items.
     

     

  • The sum of all cost items entered in the individual items of the cost report 1 to 4 is automatically totaled under the "Total amount" item.

     

    If the supply costs that have fallen due are predominantly attributable to a different billing period, you may make an accrual. In the case of energy sources with stockpiling (e.g. oil or biomass), accruals and deferrals must always be recognized. 
     

     

  • Do you have any questions or requests that go beyond the contents of this help section? Our trained staff members will be happy to help you.


    You can reach us by telephone on 0512 / 5869 2280 10 or by e-mail at kundenportal@techem.at.  
     

     

Possible settlement types in connection with VAT

Possible settlement types in connection with VAT

  • The cost shares for heating, hot water and house running costs are calculated separately for each heat consumer as a net amount; VAT is not taken into account. Advance payments are treated as net amounts. All cost details and advance payments must therefore be stated net (pre-tax deducted).

     

  • The cost shares for heating, hot water and house running costs are calculated separately for each heat consumer as a net amount and the statutory value added tax - shown separately - is added. Advance payments are treated as amounts including input tax. As a result, the balance is inclusive of VAT. The cost details are to be stated net (input tax-exempt), whereas the advance payments are to be stated inclusive of input tax. 

     

  • The cost shares for heating, hot water and house running costs are calculated separately for each customer as a net amount, the advance payments are deducted and the statutory value added tax - shown separately - is added to the resulting balances. All cost details and advance payments are to be stated net (before tax). 

     

  • The cost shares for heating, hot water and house running costs are calculated separately for each heat consumer as a net amount. According to your identification (on the user list) of the heat consumers to be billed differently, further treatment is carried out as net, gross or special gross billing. The cost details are generally net, the advance payments for net and special gross billing - net (input tax-relieved), for gross billing including input tax. 

     

  • The heating, hot water and house running costs are calculated separately for each heat consumer as an inclusive amount; the VAT (input tax) contained therein is not shown. Advance payments are treated as inclusive amounts. As a result, the balance is inclusive of VAT (input tax). All cost details and advance payments must therefore be stated inclusive of input tax